Cancellation
Order
processing usually begins after 30 minutes of receiving your order, so please
make sure your order is correct before hitting the submit button. If we have
already started processing your order and you still wish to cancel, a
cancellation fee of 20% will be charged for the order you cancel; if we have
finished your doll and you insist on canceling the order, we will charge 50%
The remaining fees will be refunded according to the customer's payment method
within a certain number of days. In another case, we not only finish your doll,
but also ship it, then the order will not be cancelled, please understand.
Late Or Missing Refunds (If Applicable)
If
you haven't received the partial refund mentioned above, please check your bank
account again first. Then contact your credit card company and it may take a
while for your refund to be officially posted. If you have done all of this
and still have not received your refund, please contact us at irontechdolls@hotmail.com
Return
Due
to the particularity of the product, we do not accept returns. And the doll is
designed according to the customer's request when placing the order, we cannot
make a second sale. All dolls pass many standard tests before leaving the
factory and they are definitely of high quality, so we will not offer returns
to anyone. If the doll is defective or damaged after you first receive it, we
will not replace the doll, but we will provide maintenance videos and tools
based on the damage. (We may charge some fees from the client)
Changes To This Refund Policy
We
may periodically change this refund policy to keep up with new technologies,
industry practices and regulatory requirements, among other reasons. Your
continued use of our products and services after the effective date of the refund
policy means that you accept the revised refund policy. If you do not agree to
the revised refund policy, please do not use our products or services and
contact us to close any accounts you may have created.
Contact Us
If
you have any questions about this Refund Policy or its implementation,
please contact us at: irontechdolls@hotmail.com